Return Policy

At Emma & Ethan Ottawa, we do our best to ensure that all customers are satisfied with their purchase. If you still wish to return an item, this policy clearly explains the conditions and process.

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Return Conditions
For a return to be approved, the following conditions apply:
You may only request a return after you have physically received the item.
All return costs, including international shipping fees, are the customer’s responsibility.
Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags intact.
You are allowed to try on the item, but not wear it.
Ordering multiple sizes with the intention of returning part of the order is not permitted.

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Return Process
Register your return by contacting us at info@emmaethanottawa.com within 30 days of receiving your item.
You will receive the return address for our supplier (located in China).
You must send the item back at your own expense, including any customs or shipping fees.
We strongly recommend using a shipping method with track & trace.

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Refunds
Once the item has been received by our supplier and approved based on its condition, the purchase amount will be refunded within 14 days via the original payment method.

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Liability
We are not responsible for lost packages if tracking shows that the item was delivered to the address provided by the customer.
If an incorrect address was provided, this is the customer’s responsibility.
Address errors must be reported within 24 hours of placing the order.

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Contact
If you have any questions regarding returns, you can contact us at:
info@emmaethanottawa.com